Shipping policy

Customer Support

At Vanilla Lane Phone Cases, we are dedicated to providing top-notch customer service. Our team is available seven days a week to assist with your concerns, order tracking, and care advice. Contact us via email for prompt responses.

Shipping and Delivery

We strive to process and ship orders quickly. Delivery times may vary by location, and we are not liable for delays caused by third-party carriers.

Refunds

We aim for your satisfaction. If you receive a defective or incorrect item, please contact us within 14 days of delivery for a refund. Note that customised items are non-refundable. Refunds are only available for defective items, and all sales are final. if you change you mind, please contact us within 14 days of delivery to return your product.