What types of phone cases do you offer?

Vanilla Lane specialises in a diverse collection of phone cases that combine artistic design with robust protection. Our offerings include unique styles such as the Rockstar Case and Margarita Fiesta Case, catering to various aesthetic preferences while ensuring device safety.

How can I ensure the longevity of my phone case?

To maintain the integrity of your phone case, it is advisable to keep it away from liquids and avoid constant exposure to moisture, sweat, and direct sunlight. Such conditions can lead to fading and discoloration over time. Regular care can significantly extend the life of your case.

What is your return policy for defective items?

If you receive a defective or incorrect item, you must contact us within 14 days of delivery to initiate a refund. We only accept returns for items that are proven defective or damaged. Please note that all sales are final for customized items.

How long does shipping take?

Shipping times may vary based on your location. We strive to process and ship orders promptly; however, we are not liable for delays caused by third-party carriers. For specific inquiries regarding shipping times, please contact our customer support.

What should I do if my package is marked as delivered but I cannot find it?

If tracking indicates that your package has been delivered but you cannot locate it, we recommend contacting your local post office to file a claim. Unfortunately, we cannot offer refunds for packages marked as delivered.

Can I exchange my phone case for a different design?

Exchanges are only accepted for defective or damaged items within the specified return period. If you wish to change your design, you will need to return the original case and place a new order for the desired style.

How do I contact customer support?

You can reach our customer support team via email at Support@vanillalanecases.com We are available seven days a week to assist you with any inquiries or concerns regarding your order.